Roialty ZeroCoda Retail is a queue management system embedded with a Customer Data Platform that helps retailers knowing their customers and reinventing the Customer Experience by combining physical and digital experiences with a real-time store access control.
ZeroCoda is available in a Free multi-brand version and in an Enterprise personalized version.
ZeroCoda Retail provides 2 use cases. One for who is queuing in front of the store and the other for those who access the booking system through the web or mobile app.
Improves flow management by helping in planning activities
Double booking mode
Online and offline booking to include customers who do not use digital devices
Multiple queue function
Simultaneously manages and coordinates diversified services and/or dedicated spaces
Enriches the waiting experience with feedback, surveys and incentives
Data ownership and customer knowledge
Ensures GDPR data ownership and improves CRM through social login (Enterprise)
Integration with existing digital touch points
Customized view for employees
Queue advancement display
In store view
Why ZeroCoda Retail?
ZeroCoda allows customers to choose their most suitable time to go to a store and book appointments that match their daily commitments.
Reservation managed in 2020